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April 27, 2018

IPLM, NASSCOM Foundation invites request for proposal to undertake eLearning Content Development

Executive Director, Indian Public Library Movement (IPLM), NASSCOM Foundation invites proposals from qualified agencies to undertake eLearning Content Development work for their Public Libraries Development Initiative called IPLM.   


NASSCOM Foundation is a non-profit organization that is building an ecosystem to bring to fruition – Technology for Good. NASSCOM Foundation, leveraging its unique position as the social arm of the industry body NASSCOM, aims to meet this ‘demand’ tapping the ‘opportunity’. Our work is just as expansive and evolutionary as the potential that technology and corporate India entail. Drawing strength from its strong association with its four major stakeholders – NASSCOM, NGOs, Social Enterprises and Government, the Foundation is changing India bit by bit.

Public libraries remain a hugely under utilized community resource with latent potential of transforming society. In current context where information and connectivity are essential tools of empowerment, it presents an opportunity to revitalise public libraries and capitalise its true potential in reaching the information poor communities and empowering them. IPLM Secretariat/ NASSCOM Foundation with the support from Bill & Melinda Gates Foundation (BMGF) and the implementing partners marked the beginning of this ambitious movement in its first phase in a project mode to reposition select Public Libraries in India. IPLM seeks to reposition public libraries across the country by employing a variety of strategies, such as change management, capacity building programs for library staff, public library campaigns, networking events, partnership development with public and private sector entities and also stepping up engagement of libraries with communities. The vision of the IPLM is to ‘create an enabling environment for the public libraries through working towards systemic change, multi-stakeholder engagement and application of relevant technology in order to demonstrate responsive and scalable best practices to address the changing community needs’.

The four broad outcomes of IPLM include:

— Community members including disadvantaged groups find enhanced and locally relevant services that meet their information, skills and knowledge needs sustainability of community responsive public libraries is ensured
— A robust and transparent impact measurement framework is used to consistently measure and demonstrate effectiveness of libraries and their positive impact on people’s lives in all libraries where IPLM is implemented
— There is a tested, independent organizational structure or other identified management mechanism to sustain IPLM and scale it to other states.

The program plan includes setting up a robust measurement and evaluation mechanism aligned with global standards and requirement as well as suiting to the context of Indian Public Libraries. It will include generating a baseline, regular measurement, and generating evidence and periodic reports during the implementation stage to provide evidence for impact. The expected outcome of the M&E element is to demonstrate the evidence of the investments through measurement and evidence but also build the momentum for strengthening libraries across the nation through sustained advocacy and resource mobilisation.


One of the core activities of IPLM is build the capacity of the librarians and library staff. With the study undertaken by IPLM along with its learning partner on the status and capacity building needs of public libraries across IPLM intervention libraries and from a training needs consultation of practicing librarians, whereby librarian/ library staff and their training needs were also assessed. The study brought out several important aspects of training and capacity building for librarians and library staff. These training needs ranged from Basic ICT Skills to Skills for Partnering, Community Profiling, Financial Management, Library Promotion, etc.  

Keeping this in view, IPLM in collaboration with its partners is developing a comprehensive training and capacity building framework for librarian/ library staff. The objective of the training programme is to build the capacity of librarian/ library staff to effectively deliver relevant content and services, which are more people-friendly through building their personal, technical, management, and partnering skills.

In order to implement this training and capacity building initiative, IPLM needs a technically competent agency to develop high quality eLearning Content over 9 modules for a tentative eLearning Content duration of 10 – 12 hours. The tentative modules that will be covered and the learning hours are mentioned below:

Module Name

1. Public Libraries: A Global Perspective
    What is a public library?
    How a public library is run in India?
    Status of public library in India
    Changing library scenario in International context
    Emerging library services and infrastructure

2. Realising the Self
    Understanding the self
    Interpersonal skills
    Professional skills

3. Understanding the community and profiling their needs
    Understanding the local community
    Process of conducting the needs assessment
    Profiling of user needs

4. Developing Library as an Institution
    Creating a library development plan
    Organizing the library infrastructure
    Financial management
    Team management
    Time management
    Library’s progress

5. ICT Skills 
    Introduction to basic computer concepts
    Applications of Internet
    Library Management Systems

6. Library Content and Services
    Library content and services: What, why and how?
    Core services of public libraries
    New services for public libraries

7. Library Partnerships
    Introduction to library partnerships
    Communication and networking
    Proposal development

8. Library Promotion
    Introduction to marketing and promotion
    Social marketing
    Library promotion

9. Customer Service
    Introduction to customer services in public libraries
    Customer services practices
    Dealing with difficult customers


The selected agency will work closely with the IPLM secretariat in creating the eLearning Content and the broad scope of work is mentioned below:  
* Course Objective: The objective of the training programme is to build the capacity of librarians/ library staff to effectively deliver relevant content and services, which are more people-friendly through building their personal, technical, management, and partnering skills.
* IPLM requires Identified Agency to create Level-2, Level-3 and Real Actors based eLearning Content as part of this training programme to train librarians/ library staff on the basic library management.
* The broad modules to be developed in this project are (subject to change):
* Public Libraries: A Global Perspective
    – Realising the Self
    – Understanding the Community and Profiling their Needs
    – Developing Library as an Institution
    – ICT Skills
    – Library Content & Services
    – Library Partnerships
    – Library Promotion
    – Customer Service
* The basic content of the above mentioned topics will be shared by IPLM.
* Based on the content shared by IPLM, Identified Agency should employ Instructional Design techniques and develop Script keeping in mind the Indian and Global audience in mind.

* The developed script shall be approved by IPLM before starting the development of animation and voice recording.
* The eLearning Content should be character and scenarios based and attempt to bring more of real life public library scenarios. The characters should be developed in consultation with IPLM.
* The eLearning Content should be menu driven and easy to use for the end users.
* The player shall be in English and additional local languages as and when required
* Salient features of the proposed systems shall be:
    – An introduction screen to explain the objective of this program
    – Table of Contents
    – Actual eModule Delivery followed by Summary and Self-Assessment
* Demonstrate the developed eLearning Content and obtain feedback from IPLM and the Expert Group and incorporate the suggestions before submitting the final eLearning Content
* The Identified Agency should develop the eLearning Content in SCORM compliant format
* Identified Agency shall develop the content in active consultation with the agency developing the Learning Management System and shall ensure smooth integration of eLearning Content on the LMS
* The copyright of the developed system shall remain vested with IPLM/ NASSCOM Foundation.
* eLearning Content in two sets of DVD-ROMs/ USB Drives shall be given at the time of submission.
* Identified Agency shall develop a Learners Handbook and Trainers Guide based on the eLearning Content developed.
* User manuals in both soft copy and hard copy shall be submitted at the time of submission.
* Payment Terms

    1st Instalment: 30% of approved cost on approval of script
    2nd Instalment: 50% of approved cost on submission first version of the complete eLearning Content
    3rd Instalment: 20% of approved cost of on incorporation of suggestions and submission of final version of the eLearning Content and loading on the LMS
    For Additional Language(s): 50% of approved cost of additional language on submission of first version of eLearning Content
    For Additional Language(s): 50% of approved cost of additional language on incorporation of suggestions and submission of final version of eLearning Content
    The payment will be released on receipt of invoice and approval from IPLM.

*   Approach to delivery: The approach to delivery by the selected agency will have to be collaborative for carrying out the tasks identified.  
* Inputs from IPLM Secretariat/ Experts Committee  

    Development and supply of core content on the modules
    Review, Suggest and Approve the Script
    Review, Suggest and Approve the Characters and Scenarios
    Review, Suggest and Approve the eLearning Content

* Period of Performance: The tasks will be carried out within a period of six months from the date of issue of work order. A detailed timeline for each task will be required to be submitted within one week of signing the contract.   


    * The agency must be a registered entity in India with at least three years of existence as on 01st May, 2017. Certificate of Incorporation/ Company Registration Certificate/ Service Registration Certificate to be attached as a proof.
    * The agency should have developed and delivered at least two e-Learning projects with a duration of not less than 5 hours. Copy of the Work Order to be produced.
    * The agency should have delivered e-Learning content in at least 10 official languages of India. Certificate of Experience to be enclosed.
    * The agency should not be blacklisted/ debarred by any Statutory or Regulatory Authorities. Self-Declaration on Letterhead.
    * The agency should be able to assign a dedicated team leader from the learning and development domain. CV should be attached
    * The agency should submit the project management structure with clear timelines and manpower. Document to be submitted.  


The evaluation of each proposal to this RFP will be based on the requirements set out in this solicitation. The selection committee will evaluate each proposal based on the following criteria with assigned weightage:

The skills, experience and qualification of the team leader and team members who will be performing the services requested (20%)
    * Understanding of the agency about the IPLM’s needs as well as operating and the technical context (30%) which will reflect through their technical proposal
    * Prior relevant experience in developing the eLearning modules (40%) through sample content
    * Budget (10%)

    * The Request for Proposal is not and shall not be considered as an offer by IPLM.
    * All responses must be received on or before the date and time indicated on the RFP. Late responses will not be considered.
    * Incomplete proposals will be summarily rejected
    * All proposals will be considered binding offers. Prices proposed must be valid for entire period provided by respondent.
    * Agencies with background of eLearning modules development experience in Education/ Skill Development/ Awareness programme will be preferred
    * All awards will be subject to IPLM, NASSCOM Foundation’s contractual terms and conditions.
    * IPR of all the materials including guide books, framework, course content and supplementary materials, developed in any form during the project period, using IPLM funds would be transferred to IPLM and any other party would be eligible to use those after getting a written permission from IPLM to do so.
    * IPLM reserves the right to accept or reject any proposal or cancel the solicitation process at any time, and shall have no liability to the proposing organizations submitting proposals for such rejection or cancellation of the request for proposals.
    * All information provided by IPLM in this RFP is offered in good faith. Individual items are subject to change at any time, and all bidders will be provided with notification of any changes. IPLM is not responsible or liable for any use of the information submitted by bidders or for any claims asserted.
    * IPLM at its own discretion may consider relaxation in eligibility criteria for deserving agency
    * IPLM reserves the right to require any bidder to enter a non-disclosure agreement.
    * The proposal should have both the technical and financial quotes.


1.Introduction: Brief introduction about the agency including year of establishment, nature of registration, management, contact details, etc.
2.Areas of work: Areas of work your agency has been involved so far
3.Past Experience: eLearning content development work done so far, mention of each projects and the kind of organisations the  bidding agency has worked for
4.Achievements: Provide evidence of the agency’s accomplishments (number of learners trained using your content, appreciation received, and project completion certificates)
5. Delivery Plan: How you plan to develop the eLearning content for IPLM, what are the key deliverables with timelines, and plan of action.
6. Describe experience, skills, organization assignment and qualifications of team leader and key staff members who would be assigned for this work
7. Budget: Budget should mention the type of manpower and number of man days, unit cost.
8 Proposal should be submitted in a sealed envelop only mentioning clearly “IPLM Proposal for e-Learning Content Development”.  
9. The proposal should contain the following supporting documents:
    * Certificate of Incorporation/ Company Registration Certificate/ Service Tax Registration Certificate to be attached as a proof.
    * Audited Balance Sheet/ IT Return for the Past three years
    * Copy of the Work Order to be produced.
    * Certificate of Experience in eLearing Content development to be enclosed.
    * Self-Declaration on Letterhead.
    * CV of the team leader and team members should be attached

Last Date for Submission: 15th June, 2017

Proposals to be submitted at: NASSCOM Foundation, A-1/ 125, 3rd Floor, opposite Ambience Public School, Safdarjung Enclave, New Delhi-110029, India   

Additional Information:
— For any clarifications about proposals or other information on IPLM to develop a fuller proposal, contact Dr. Vignesh Sornamohan, vignesh@iplm.in, Tel: 011-64782655 – 59
— All further notifications/amendments will be posted on our website: www.iplm.in   

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