New Delhi : National Skill Development Corporation (NSDC) through its Bid No. IFB/IT/2017/0014 dated 18th April 2018 intends to set up a Customer Relationship Management (CRM) System. The CRM will be the interface and repository of call information of interaction with candidate, potential candidate, training partner, training centers, etc.
Bidding will be conducted through National Competitive Bidding procedures as per NSDC Procurement Guidelines and is open to all eligible firms as defined in the procurement guidelines.
1. NSDC now invites bids in two envelopes (Technical Bids and Financial Bids) for providing the CRM.
2. Bidding document can be freely downloaded from Business Section on Skill Reporter website www.SkillReporter.com or from NSDC website at https://www.nsdcindia.org/active-tender or by Clicking Here . NSDC is using e-procurement, hence all bids (Technical and Financial) will be required to be uploaded on NSDC e-procurement system. Interested firms may obtain further information at the address mentioned below. The firm would be responsible for ensuring that any addenda available on the website is also downloaded and incorporated.)
3. Bids shall be valid for a period of 120 days after Bid closing and must be accompanied by security of the amount specified for the work in the table below, drawn in favour of NSDC, payable at New Delhi. Bid security will have to be in any one of the forms as specified in the bidding document and shall have to be valid for 60 days beyond the validity of the bid. Bid Security along with Power of Attorney must be submitted in original before the last date and time of bid submission in the office of NSDC.
4. Bids must be must be uploaded on or before 14:00 hours on 9th May 2018, and Technical Bids will be opened on the same day at 15:00 hours, in the presence of the firms who wish to attend. If the office happens to be closed on the date of receipt of the bids as specified, the bids will be received and opened on the next working day at the same time and venue. E-procurement system does not accept late bids, hence bidders are requested to submit their bids well in time to be accepted by the system.
5. Other details can be seen in the bidding documents.
6. The address for communication is as under:
National Skill Development Corporation
301, West Wing, Worldmark 1,
Aerocity, New Delhi-110037
T: +011-47451600-10 | F: +91-11-46560417
Email: procurement@nsdcindia.org | Website: www.nsdcindia.org
Important Particulars about the RFPÂ
Name of the Non-Consulting Service : Selection of firm for providing Customer Relationship Management (CRM) System.
Period of commencement of Bidding Document From: 18th April 2018
Pre-Bid Meeting Date: 25th April 2018 Time: 11:30 hrs
Last Date and Time of Receipts of Technical and Financial Bids Date: 9th May 2018 Time: 14:00 hrs
Date & Time of Opening of Technical Bids Date: 9th May 2018 Time: 15:00 hrs
Date & Time of Opening of Financial Bids : Financial Bids of only Technically qualified firms will be opened. Date and time will be intimated to the qualified firms.
Place of Opening of Bids : National Skill Development Corporation 301, West Wing, Worldmark 1 Aerocity, New Delhi-110037
