Centre Manager – Skills Training required at We The People NGO

Organization: We The People

Position: Centre Manager – Skills Training

Location: Delhi

Minimum Eligibility Requirements:

Educational Qualification: MBA or related subject
Experience: 3-5 years of experience as a Centre Manager, handling projects like DDUGKY, PMKVY, or any other government and/ or CSR skill training projects

Skills required: 
— Pleasing personality
— Soft Spoken, Convincing skills
— Good Communication in English
— Student Friendly and Service Oriented
— Target oriented, stick to deadlines and deliverable

Job Overview: The Centre Manager is primarily responsible for the planning, execution and management of TMF-SMART Rojgar Academy at Loni, Ghaziabad and achievement of specified project targets as per the project timeline. Besides, the Operations Manager is also responsible for making the Rojgar Academy generate profit and become self-sustainable.

Roles and Responsibilities:

  • Overall responsible for sales, execution and customer satisfaction
  • Overall responsible for sales, execution and customer satisfaction
  • Direct and manage the Rojgar Academies including staffing, project performance tracking, MIS and responsible for project deliverable;
  • Set monthly performance targets for staff and ensure that targets are achieved;
  • Develop systems, procedures and ensure compliance for the project;
  • Handling issues and any escalations
  • Ensures implementation of customer grievance system at the Rojgar Academy
  • Ensure delivery of all student services as per the Plan in time
  • Maintaining employee motivation and morale at the centre at high levels
  • Maintenance of personal files of the centre staff and updating of all records and registers for training including stock and asset register
  • Ensuring conduct of Admission process as per the prescribed guidelines
  • Ensuring the availability of service infrastructure, service materials and trained personnel for smooth service delivery
  • Identification of the training needs of staff at centre in consultation with the Operations Head
  • Ensure uptime of software, hardware and Information Systems at the Rojgar Academy
  • Conducting introduction and feedback sessions for batches
  • Ensure timely issue of all deliverable to the students
  • Liaison with employers for student exposure visits, site visits, campus visits, guest lecture and placements of the students after successful training
  • Ensure 90% attendance of the students in the classroom
  • Ensure at least 90% of the candidates successfully complete the assessment done by the respective sector skill council• Facilitate 75% placement of the successful trainees
  • Facilitate 60% retention of the trainees for at least 3 months
  • Follow the Standard Operating Procedure Manual (RAOM) of We The People for quality service delivery

 

Remuneration: Not disclosed by the employer

Application Process: Interested candidates should send an up-to-date CV to support@justrojgar.com

Last date to apply: 14 July 2017

About ACCESS Development Services:

We the People (www.wethepeople.co.in) is offering livelihoods promotion services to the lower income groups emphasising on youth, women and farmers through institutional development services, financial inclusion services and business development services. We believe that ‘Income is Development’. ‘We the People’ strives to address the challenge of persistent poverty by creating income opportunities for the poor and by enabling them to earn a stable income.

To promote skills and lifelong employment opportunities amongst youth and women, we work through a ‘Skill Eco-System Approach Model (SEAM)’ that includes sourcing, skilling, placement/ outsourcing/ self-employment and post-placement/ self-employment services through public-private partnerships (PPP) and multi-stakeholders’ engagement including government, corporate sector, NGOs, NSDC and sector skills council. We execute through our offline skills centres viz. Rojgar Academies, and online employment exchange and e-learning skill development platform viz. www.rojgaracademy.org. We have so far skill trained over 15,000 candidates and placed/ outsourced/ self-employed 12,500 candidates since last 5 years.

We the People in partnership with Tech-Mahnidra Foundation has set-up a skill centre viz. TMF-SMART Rojgar Academy in Delhi-NCR.