Organization: National Entrepreneurship Resource and Co-ordination Hub (National E-Hub)
Position: Support Team Member : Technology & Platforms
Type of Job: Contractual
Post Code: 004
Location: E-hub, Noida
Minimum Eligibility Requirements:
Educational Qualification: Degree in Engineering/Technology/Computer Science from a recognised Institution
Desriable: Relevant qualification in Networking, Software Development, ERP, LMS, E-learning etc.
Experience:
— Minimum 03 years’ post-qualifications experience in the areas of software development, networking, software testing etc.
— Experience must involve exposure to projects related to deployment, customisation and on-going support to Learning Management Systems/Tools/Platforms/MOOCs etc.
— Experience of and exposure to functioning in a technology driven environment and proficiency in M.S. Office-Word, Excel & Power Point; Documentation and 7 Report Writing; MIS and Reporting and a good understanding of IT Tools is essential for all the above posts.
— Experience of working in the field of Entrepreneurship Education/Training, Entrepreneurship Development; Hand-holding/Mentoring Services etc. will be an added advantage.
Age limit: 30 years
Job Overview: The position will be the one point of contact for end-users (project institutes, students, faculty) for queries in LMS/Platforms related usage, to capture any feedback or issues on functionalities, technical issues to be able to help troubleshoot and resolve the issues or to direct the issues to concerned team for product improvement or corrective actions.
Roles and Responsibilities:
— Close coordination with Partner Organization(s) developing LMS and Platforms in providing user feedback, monitoring and recommending changes in functionalities.
— Ensure wide usage of the platform by all relevant stakeholders.
— Implement, and test new features using the latest technologies under tailored minimalistic agile development methodology.
— Follow up on and take responsibility for unresolved issues or escalations, by providing relevant insights to concerned partners or the team working on the issues.
— Review daily priorities and take appropriate action to ensure smooth deployment.
— Provide on-the-clock support to end users’ queries related to platforms/LMs usage.
— Track and monitor effectiveness of usage from end-user feedback and report to senior teams.
— Communicate courteously with end users by telephone and emails, to help provide resolution or to capture their issues.
— Investigate and proactively solve end-users’ problems, which may have been passed on by the field teams or directed to the helplines.
— Handle end-user complaints; keeping accurate records of discussions or correspondence with them
— Analyse statistics or other data to determine the level of customer service being provided; report generation
— Learn about organisation’s products/services and keeping up to date with changes and latest developments within and outside in related domains.
Remuneration: 6 lac per annum
Application Process:
— There is no prescribed format of application. The Curriculum Vitae should include all the relevant details so as to adjudge the eligibility of the candidates in terms of the prescribed qualifications and experience. The C.V. should include the applicant’s educational qualifications; complete employment history, in chronological order along with brief details of earlier assignments; responsibilities handled; compensation; contact details; date of birth etc. The applicant should also invariably indicate the minimum time required to join the duties, in case of selection.
— The self-attested copies of all the relevant testimonials should also be sent along with the applications.
— The applicants in Government/Public Service may either route their applications through the present employer or produce a No Objection Certificate at the time of interview failing which they will not be further considered for the position(s).
— In case, a candidate is applying for more than one position, separate applications should be submitted. The composite applications are likely to be rejected summarily.
— The applicants must invariably indicate the Code No. of the position in the subject line of their e-mail application.
— Only applications sent to the designated e-mail address yuva.niesbud@gmail.com by the due date and time specified will be considered for review. No hard copies need to be sent and/or will be accepted.
Last date to apply: 05 May 2017, 1700 hours (05:00PM)
Note:
— The indicated remuneration package is the maximum total cost to the National E-Hub at the time of initial joining. The actual remuneration package, however, will depend upon the relevant qualifications, experience etc. of the candidates.
— Mere possession of the qualifications etc. does not entitle an applicant to be further considered for the position(s).
— The National E-Hub reserves the right to reject all or any applications.
— The National E-Hub does not assume any responsibility for technical delays. The applications uploaded beyond 1700 Hrs. on 05-05-2017 will be rejected summarily.
— Any questions regarding positions, procedure etc. can be mailed at yuva.niesbud@gmail.com
— Experience of and exposure to functioning in a technology driven environment and proficiency in M.S. Office-Word, Excel & Power Point; Documentation and Report Writing; MIS and Reporting and a good understanding of IT Tools is essential for all the above posts.
— Experience of working in the field of Entrepreneurship Education/Training, Entrepreneurship Development; Hand-holding/Mentoring Services etc. will be an added advantage.